Your privacy matters.

At WOVANO, we respect your privacy and are committed to handling your personal information responsibly. This policy explains what information we collect, why we use it, and how you can exercise control over it when you visit or shop at wovano.in.

LAST UPDATED · 2 NOVEMBER 2026

1. Information we collect

When you visit our website, place an order, contact us or otherwise interact with WOVANO, we may collect the following categories of information:

• Personal and contact information: Your name, email address, phone number and billing or shipping address.
• Order information: Products purchased, sizes, order details, transaction references and delivery information.
• Payment information: Payment-related details necessary to process your purchase. Payments are handled through the payment options and providers made available at checkout.
• Communication information: Information you provide when contacting us by email, phone, WhatsApp or through website forms.
• Technical information: Information such as browser type, device details, IP address and website activity that may be collected through cookies and similar technologies.

2. How we use your information

We use the information collected for purposes such as:

• Processing, confirming and fulfilling your orders.
• Arranging shipping and delivering purchased products.
• Providing order updates and customer support.
• Handling return, replacement and refund requests.
• Responding to enquiries and resolving issues.
• Maintaining, improving and securing our website and services.
• Preventing fraudulent transactions and misuse of our store.
• Meeting applicable legal, tax, accounting and regulatory requirements.
• Sending promotional communications where permitted by law and where the required consent has been obtained.

3. Sharing your information

We do not disclose your personal information indiscriminately. However, certain information may be shared with trusted service providers when necessary to operate our store and fulfil your requests.

We may also disclose information when required by law, in response to valid legal requests, or when reasonably necessary to protect our rights, customers, business or website.

4. Cookies and tracking technologies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, maintain shopping cart activity, understand website usage and improve your shopping experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features or functionality of the website.

5. Data security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. Our store operates on the Shopify platform, which provides security features and infrastructure for e-commerce operations.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot promise absolute security of information transmitted over the internet.

6. Data retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, record keeping, dispute resolution and compliance with applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

7. Your privacy rights and choices

Subject to applicable law, you may contact us to:

• Request access to personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on your consent.
• Opt out of promotional communications.
• Raise a concern or grievance about how your information is handled.

We may need to verify your identity before processing a privacy request. Certain information may need to be retained where required by law or for legitimate business and record-keeping purposes.

8. Third-party websites and services

Our website may contain links to third-party websites or services. If you follow those links, their own privacy policies and terms will apply. WOVANO is not responsible for the privacy practices or content of external websites.

9. Children's privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent or other safeguards are required by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers or applicable legal requirements. Any updated version will be published on this page with a revised update date.

11. Contact us

If you have questions, privacy concerns or requests relating to your personal information, please contact our customer care team.

This Privacy Policy is intended to explain our general data practices and should be read together with the other policies available on the WOVANO website.